Building an ITIL-Based Service Management Department (Business)
	Effective IT Service Management: To ITIL and Beyond!
	Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
	ITIL Small Scale-Implementation
	ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL
	ITIL and the Software Lifecycle: Practical Strategy and Design Principles (IT Management Topics)