Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work
Coping with Toxic Managers, Subordinates ... and Other Difficult People: Using Emotional Intelligence to Survive and Prosper
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict
201 Ways to Deal With Difficult People (Quick-Tip Survival Guides)
How to Get Along with Difficult People
Who's Pushing Your Buttons?: Handling the Difficult People in Your Life
Don't Let Jerks Get The Best Of You Advice For Dealing With Difficult People
In the Land of Difficult People: 24 Timeless Tales Reveal How to Tame Beasts at Work